Privacy Policy

C&C Accountants and Associates Pty Ltd (“C&C Accountants”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our accounting, taxation, business advisory, bookkeeping, corporate compliance, self-managed superannuation fund and related professional services.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Privacy (Tax File Number) Rule 2015 and other applicable taxation, superannuation and professional obligations.

The types of personal information we may collect depend on the services you request and may include:

• your name, date of birth, address, telephone number and email address;
• identity documents, including driver licence, passport and Medicare card details;
• Tax File Numbers, Australian Business Numbers, Australian Company Numbers and other government identifiers;
• bank account, payment and financial transaction details;
• income, deduction, asset, liability, investment and superannuation information;
• employment, payroll and business records;
• details of companies, trusts, partnerships, SMSFs and other entities with which you are associated;
• information about your spouse, dependants, beneficiaries, trustees, directors, shareholders, employees and business associates;
• immigration status and tax residency information;
• correspondence with the Australian Taxation Office, Australian Securities and Investments Commission and other regulators;
• professional, legal or financial information supplied by you or by your authorised representatives;
• information contained in emails, telephone calls, online enquiries, consultation bookings and other communications with us; and
• technical information collected when you use our website, such as your IP address, browser type, device information, pages visited and website usage data.

We may also collect sensitive information where it is reasonably necessary to provide our services and where permitted by law or with your consent.

We generally collect personal information directly from you, including when you:

• contact us by telephone, email, online form, social media or messaging platform;
• engage us to provide professional services;
• complete a questionnaire, checklist, engagement letter or authority;
• provide documents through email, a client portal or cloud storage service;
• attend a consultation or meeting; or
• use our website.

With your consent or where authorised by law, we may also collect information from the Australian Taxation Office, ASIC, state and territory revenue authorities, Services Australia and other government agencies, banks, superannuation funds and financial institutions, employers, bookkeepers, financial advisers, lawyers, auditors and other professional advisers, accounting and software platforms authorised by you, your spouse, family member, business partner, employee or authorised representative, and publicly available registers and databases.

If you provide us with personal information about another person, you confirm that you are authorised to provide that information and, where required, that you have informed the person about this Privacy Policy.

We only collect, use, store and disclose an individual’s Tax File Number where permitted by taxation, personal assistance or superannuation law.

Tax File Number information will not be used as a general identifier. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

When Tax File Number information is no longer required to be retained by law or for a lawful taxation or superannuation purpose, we will take reasonable steps to securely destroy or permanently de-identify it.

We may collect, hold and use personal information to:

• verify your identity and satisfy client identification requirements;
• determine whether we can accept or continue an engagement;
• provide accounting, taxation, bookkeeping, payroll, business advisory, SMSF, corporate compliance and related services;
• prepare and lodge tax returns, activity statements, registrations, elections and other documents;
• communicate and deal with the ATO, ASIC, revenue authorities and other government agencies on your behalf;
• establish or administer companies, trusts, SMSFs and other structures;
• process payments, issue invoices and recover outstanding amounts;
• maintain our professional records and working papers;
• manage conflicts of interest, quality control, risk and professional indemnity obligations;
• comply with taxation, corporations, superannuation, privacy and other legal requirements;
• improve our services, systems and website;
• respond to questions, complaints and requests;
• send service updates or information that may be relevant to you; and
• protect our legal rights and prevent fraud, cyber incidents or unlawful activity.

If you do not provide information that we reasonably require, we may be unable to provide the requested service, lodge a document or meet an applicable deadline.

We may disclose personal information where reasonably necessary to provide our services, where you have authorised us to do so or where disclosure is required or permitted by law.

Recipients may include the Australian Taxation Office, ASIC, state and territory revenue authorities, Services Australia and other government agencies, banks, financial institutions and superannuation funds, auditors, lawyers, financial advisers and other professional advisers, software, cloud storage, client portal, electronic signature, payment, bookkeeping and practice management providers, specialist consultants, contractors and service providers assisting us, professional bodies, regulators and our professional indemnity insurer, courts, tribunals and law enforcement agencies, and any other person or organisation authorised by you.

We do not sell or rent personal information to third parties. Where we engage contractors or external service providers, we take reasonable steps to require them to protect personal information and use it only for the purpose for which it was disclosed.

Some technology, software, cloud storage and professional service providers we use may store or process information outside Australia, including in the United States and other jurisdictions in which those providers operate.

Before disclosing personal information overseas, we take reasonable steps appropriate to the circumstances to ensure that the information is handled securely and consistently with applicable Australian privacy requirements.

Overseas recipients may be subject to privacy and data protection laws that differ from Australian law.

Our website may use cookies and similar technologies to operate website functions, remember user preferences, understand how visitors use the website, measure website traffic and performance, and maintain website security.

Cookies may collect technical information such as your IP address, browser type, device type, pages viewed and the date and time of your visit.

You may adjust your browser settings to reject or delete cookies. Some website functions may not work properly if cookies are disabled.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites, and you should review their privacy policies separately.

We may use your contact details to send you information about tax developments, service updates or other matters that we reasonably believe may be relevant to you.

You may opt out at any time by using the unsubscribe option in the communication, contacting us using the details below, or asking us not to send further marketing communications.

We may still send you administrative or service-related communications necessary for an existing engagement.

We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls and authentication, password and multi-factor authentication requirements, secure cloud-based systems, encryption where appropriate, staff and contractor confidentiality obligations, restricted access to client records, secure document disposal, and monitoring and response procedures for suspected data breaches.

No electronic transmission or storage system is completely secure. You should avoid sending highly sensitive information through unsecured communication channels.

If we become aware of a suspected data breach, we will investigate and take appropriate steps to contain and assess it.

Where a data breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

We retain personal information for as long as reasonably necessary to provide our services, comply with taxation, corporations, superannuation and professional record-keeping requirements, respond to audits, reviews, disputes or legal claims, and meet our legal and regulatory obligations.

When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it, subject to applicable legal and professional retention requirements.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making a correction.

We will respond within a reasonable period. In some circumstances, the law may permit or require us to refuse access. If this occurs, we will generally provide written reasons, unless prohibited by law.

If you have a question or complaint about how we have handled your personal information, please contact our Privacy Officer.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Telephone: 1300 363 992

Privacy Officer
C&C Accountants and Associates Pty Ltd
7 Magdalene Terrace
Wolli Creek NSW 2205
Australia

Telephone: 0452 219 866
Website: www.cncaccountants.com.au

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.

The current version will be published on our website and will show the date it was last updated.